Refund policy

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be returned in its original condition and, where possible, in its original packaging.
  • The product should not be intentionally damaged or modified.
  • Proof of purchase or your order number may be required.

To start a return, please contact us at felvox.support@gmail.com before sending the product back. We will provide instructions for the return process.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing times may vary depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is the result of our error or the product arrives defective or damaged.

Damaged, Defective, or Incorrect Items

If your automatic pet feeder arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at felvox.support@gmail.com with your order details and, if possible, photos of the issue. We will work with you to resolve the problem promptly.

12-Month Warranty

All automatic pet feeders purchased from Felvox.co are covered by a 12-month limited warranty from the date of delivery.

This warranty covers defects in materials or workmanship under normal household use. If a covered defect occurs during the warranty period, please contact us at felvox.support@gmail.com with your order information and a description of the issue.

The warranty does not cover:

  • Damage caused by misuse, abuse, accidents, or improper installation.
  • Normal wear and tear.
  • Damage resulting from unauthorized modifications or repairs.
  • Cosmetic damage that does not affect the functionality of the product.

If a valid warranty claim is approved, we may, at our discretion, repair the product, replace it, or provide an appropriate refund or store credit where applicable.

Contact Us

For any questions regarding returns, refunds, or warranty claims, please contact us by email:

Email: felvox.support@gmail.com

We are happy to assist you and aim to respond to inquiries as quickly as possible.